FAQ


Shipment

1. Ship to worldwide by DHL, FedEx, TNT, EMS.

2. Delivery time

Please refer to the page of product.

3. We will not responsible for imported taxes, shipping cost didn't include any fee for custom clearance. We will not responsible for any delay caused by custom clearance.

Return and exchange

1. Customize dress are not returable, we offer free of charge for alternation after we got returnning dress.

2. Big quality problem include damaged item, wrong item are returnable within 48hours and need to be returned within 7days by USPS. We offer free of charge for exchange.

3. Color difference, slight size difference (+/-1.5inch) are not returnable.

4.Floral dress, lace dress will have a slight pattern difference, since difference batch material will be difference, we will not accept return for slight patten difference.

Safety

1. We accept payment by Paypal, your money is very safety, Paypal company provide buyer protect plan for all of buyer, if you didn't get the dress or get wrong item, damaged item.

2. 12years professional experience on lots of achievements on local market; using the latest in dressmaking techniques attenion to details; only high-quality designer fabrics; real love for designing and tailoring.